This Policy sits behind the checkout — it explains what the numbers on the Pricing page mean, who handles your card, and what happens if a payment goes wrong. Neurokit at https://neurokit.cloud is operated by BUSKERA UAB. This Policy is part of the Terms & Conditions and complements the Refund & Cancellation Policy.
1. The commercial model
Neurokit runs on prepaid tokens. A pack is bought once, tokens land on your balance, and they are spent as you use the tools — different tools cost different amounts, and the estimated cost is shown before each generation. Nothing here renews on its own; there is no subscription and no monthly minimum.
2. Prices, currency, tax
The Pricing page shows all pack prices in EUR by default. Where checkout is offered in another currency, the conversion, its rate and any conversion fee are done by your card scheme or bank — not by us. VAT is added at checkout under the EU rules for the supply of digital services to the customer's country. If you buy for a business established in the EU and enter a valid VAT identifier, the reverse-charge mechanism or the applicable exemption is applied automatically.
3. How the payment actually works
When you press "pay" at checkout, the request goes to one of our third-party payment processors (named on the checkout screen and on your receipt). They handle authorisation, Strong Customer Authentication under PSD2 (the 3-D Secure step you see from your bank), and settlement. On our side, we only receive the payment metadata needed to confirm the transaction and issue you a receipt — a reference, the last four digits of the card, the card brand and the settlement amount. Your full card number never touches our servers, and card and wallet data is entered directly into fields hosted by the payment provider over TLS-encrypted connections. Our providers hold the PCI-DSS certification appropriate for their volume.
4. Accepted payment methods
The exact list depends on the payment provider serving your region and, ultimately, on what your card issuer supports. In most cases you can pay by credit or debit card (typically Visa and Mastercard, with additional schemes shown at checkout where offered) and, on supported devices, by Apple Pay and Google Pay. The definitive list is always the one displayed on your checkout screen.
5. When something goes wrong
A declined payment captures no funds — your bank may show a short-lived authorisation hold, which it releases on its own schedule. If a charge appears on your bank statement but the corresponding tokens are missing from your balance, please do not retry the purchase. Write to [email protected] with the transaction reference and we will either credit the tokens or ask the provider to reverse the charge. If you notice a charge you do not recognise, contact your card issuer first (they can act faster than we can) and let us know in parallel.
6. Receipts, invoices, records
After every successful payment a receipt is emailed to the account address and stored in your dashboard. If you need a formal VAT invoice — with your business name, address and, where relevant, VAT identifier — enter those details in the billing settings before you buy, or ask us to reissue the invoice afterwards. Once issued, invoices are retained for as long as Lithuanian tax and accounting law requires, which today means up to ten years.
7. Fraud, sanctions, chargebacks
We run automated and manual checks on transactions. Where we reasonably suspect fraud, use of a stolen card, or a breach of the sanctions and export-control regimes that apply to us — including those of the EU, the UN, the UK and the US — we may decline, delay, reverse or hold a transaction and temporarily freeze the affected balance. Where the concern turns out to be unfounded, tokens are released or the payment refunded; where it is confirmed, the order is cancelled and, where necessary, we cooperate with card-scheme or law-enforcement investigations.
If you disagree with a charge, please write to [email protected] before filing a chargeback — direct contact is faster, avoids fees on your side, and is the route the Refund & Cancellation Policy assumes. Where a chargeback is filed, we may suspend the affected account and balance while it is investigated, and we reserve the right to submit evidence to the card scheme — usage logs, IP addresses and proof that the digital content was delivered. A chargeback confirmed as fraudulent, or filed for tokens already used, may result in account closure and recovery of amounts due through ordinary legal channels.
8. Talk to us about billing
For any question about a charge, an invoice, a VAT identifier or a failed payment, write to [email protected] with the transaction reference from your receipt or bank statement — that is normally enough for us to find the record and answer.
Contact
BUSKERA UAB
· Company code 308066311
· V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
· +370 691 98504